酒店实习报告英文版

　　篇一：英文版：酒店前台实习总结

　　My Internship Life

　　——Seven days Changtai Hotel Management Co.， Ltd。 abstractThe essay is a record for my internship life and my feelings getting from the work. The internship is a transition from a student to a staff。 In this stage， you must give up something and learn how to do so that you will really work well。 When I was working at the position of reception， I learnt it was very important to be a person of professional ethics。 Even though the company is strange to you， you must learn to adapt and make use of the environment to create a higher value. The jobs must be filled with pressure and difficulties, if you are clever and strong enough， you could overcome all the obstacles。 Believe yourself and Work consciously. You will become the one who will carry a letter to Garcia。 No matter what we will get from the first job, it must influence my life forever。 I believe I can do what I want to。 I will be a person that I want to be.

　　keywordswork experience, internship life

　　1。 Introduction

　　The sixth month， as beautiful as a flower, was painful for me. I hadn’t noticed that the flowers gradually began to bloom。 The day that I had to leave was coming。 From that day on， my life was changing.

　　It was a sunny day。 Many companies held job fairs to recruit the interns. My classmates were preparing to interview the jobs that they loved。 My best friends and I made our minds to interview the reception, which was offered by the seven-day hotel. The reason why we chose the hotel was that it had two days official holidays in a week. we could spent the days in studying and reviewing. At the other hand, the company provided free dormitory for us 。At last， we succeed and the company allowed us to go to work at the next week.

　　2. Work experience

　　interested in your work

　　The first week, we were arranged in the training team， we had to strengthen the enthusiasm to study because we didn’t have knowledge of the hotel at all。 The manager made an order that we must understood all the processes， especially at the part of Reception guests. We were separated with two groups。 One group was responsible for the market and the other was responsible for the reception. At the first day， I was required to grasp the meaning of the running rules of the hotel。 By learning it, I found it that the hotel was the first China Hotel that operated on the USA market。 As the same with it, it also had many advantages that other hotels couldn’t compared with, such as Fuel pump、Packet towel、Bedtime milk、Soundproofing strip and so on. As all the items mentioned above， I felt more and more excited about the work。

　　A week later, Due to the absence of the reception, our manager wished that I could take on the position. Then she taught me how to handle V4 system and deal with some important things， for example, answer the

　　phone、arrange the room、call awake at the specified time、deposit the luggage and so on. Each procedure should be cared about a lot. As the monitors of our team， I was responsible for the studying of others， if they had difficult problems， I would give a hand to them。 Only we studied hard enough， we believed， could we achieve our targets。

　　Difficulties make you fly freely

　　Things weren’t always what we seem， my partners usually made varied mistakes， as the result of it, my boss always shouted at me。 He thought it was my fault. However， I thought it was a chance because we could discover the shortage。 I didn't think it was right that we would succeed without any mistakes。 Just like a story saying： A cocoon struggled to force its body through the pupa, but it seemed to stop making any progress， so a human decided to help the butterfly。 He took a pair of scissors and snipped off the cocoon。 The butterfly then emerged easily。 But its body was swollen and its wings were too small， which wouldn’t enlarge and expand to be able to support the body。 In the end， it never was able to fly。 What the man in his kindness and haste did not understand was that the restricting cocoon and the struggle required for the butterfly were God’s way. Sometimes， what we need in our life was struggles, if we got through our life without any obstacles, it would cripple us. As a result, we would not be as strong as what we could have been.

　　In the time, I lost myself in working and enjoyed the happiness brought by the work。 For most of us, the work was the central, dominating factor of life. Not only for the chance offering the creativity， imagination or initiative。 There was no doubt that working could bring you much happiness。 When I received the pretty or beautiful ladies, the handsome or cool gentlemen， I would think it was an exciting thing. For example， one time, I received an outgoing boy, when he came to the check desk, I said “hello, sir". Then he answered “no, I’m not fine.”Afterwards, I said in a

　　worried voice “what’s wrong with you？”He told me an answer that I couldn’t image，" I'm hungry.” At that time， I felt the world began to darken. The guest really was a humorous man.

　　Be loyal to your job

　　Of course， I also had a period of pell—mell time。 The first day of each month was my nightmare， because I always worked for all the day。 I must finished sorting out the list of items, including the goods, membership cards or profit of cost。 Meanwhile， I verified all the intermediary orders。 In the end, I needed hand on all the report forms to the manager， if it existed a small fault， I must amended immediately。 Even though there existed nothing difficult， each procedure should also be careful enough。 In my opinion， the job was as interesting as a game， not only you could find your advantages， but you could find your potential. Afterwards， along with the lighthouse， you would reach your port and harvest a beautiful future。 One girl, who was working together with me, was always told us she would change her job, and then she would searched for a job with a high salary. I didn’t know what she was thinking， but I didn’t agree with her. We couldn’t refuse growing up， but we could choose how to live. My teacher taught

　　me “Don't mind how much money you earn， the most valuable thing is the experience.” Just like do it， life was needed to eich。 Even we could freely enjoy ourselves， but we preferred to discipline ourselves in the present to enhance our enjoyment in the future。 God built many opportunities to encourage the people to be powerful, at the same time, it also created a lot of defects。 When you enjoyed the happiness of success, you would undertake the equal failure. The life was not a trap set for us。 Life was not a spelling bee， where no matter how many words you had gotten right， you would disqualified if you made one mistake。 Our

　　goal was to win more times than we lose. I usually asked myself–not “be perfect，” not “don’t even make a mistake，" but “be whole.

　　3. My gains

　　One word was my favorite, it saying “you can’t teach a man anything, you can only help him discover it within himself。”As the same with it， our country had an old word “give a man to fish than giving the fishing 。” the same lesson was suit to the job， our manager taught us the importance of work and showed us something that didn't ever know. However， nobody would tell you whether you are right as the way you did. We usually focused on the results, because the way you finished the work was sundry.

　　a man who can carry a letter to Garcia

　　Before I left my school， the reading league sent us a book， its name was “A Message to Garcia。”At first， I thought the book was Philosophical and its contents were too rich and profound. But it was regretful that I couldn’t understand well。 After that, I came to the hotel and worked here。 One day， I took out the book and decided to read it again。 Suddenly， I found it really was a treasure and it had many wonderful stories about someone worked all alone。 In this book， I wanted to share several sentences to everybody.

　　Don't work only for the high salary

　　Once giving up, you will get more

　　Just do a little more than you should do

　　Work Consciously

　　Facing with sb / to sth in a thanksgiving mood

　　Learn the advantages from your boss

　　Love your work

　　Who will send a letter to Garcia？ Every boss will hope all employers are not rapacious and high-handed, any more than all poor men are virtuous. He hoped his staff to be the man who does his work when the “boss” is

　　篇二：酒店服务报告英文版模板1

　　四川托普信息技术职业学院

　　毕 业 设 计 论 文

　　题目: xxx酒店服务项目报告

　　学生姓名

　　学生学号 专业方向

　　指导教师

　　指导单位

　　年 月日

　　Sichuan TOP Vocational Institute of Information Technology

　　Graduation Thesis / Design

　　Title： XXX Hotel Service Project Report

　　Author of Thesis/Design

　　Student ID No

　　Specialty (Tourism ＆ Hotel Management Direction）

　　Thesis Advisor

　　Advising Unit

　　Date

　　Index

　　Chapter 1 Abstract —-———--——————------—--—-———--——--—-—---------—-—--—-———--

　　Chapter 2 Procedures and Results ——--———--——--—-——-—-——--—-—-——---——--—

　　Chapter 3

　　Chapter 4

　　Chapter 5 Conclusion —---—————---———————-————-—---—-——-—---—---————-——-———— Reference -——---—--—--—-—-—-———---———-——---—-———-—-———--———---—-— Acknowledgments ——--—--—-——-—---—------—-—-—-——-----—-—---——

　　Chapter 1 Abstract

　　Instructions：

　　In this part, you should give a brief summary of XXX Hotel Service Project Report you have offered under virtual conditions in less than 200 words and not be more than one page。 Your summary should include a statement of the purpose， a brief description of the procedures, and the results.

　　Abstract:

　　Hotel service industry was a special and important industry in the the new century knew more and more about this Project Report would introduce something about the Hotel Reservation and The Reservation included How to make a ，The Concierge,The Reception and so many project about Hotel Service .And then you should to understood The food and The beverage and table ，see off the guest and check out.

　　Through these you would know The hotel service was a

　　Chapter 2 Procedures and Results

　　Instructions:

　　In this part, you should provide a summary of each of the procedures you have

　　undertaken together with the relevant results and appendixes in the natural order of the service as follows:

　　Procedures and Results Reservation

　　Reservation can be divided into three phone,The correspondence，The sales department.

　　First the phone，when the guest calls，reservation should pick up the phone within three rings，reported the hotel or department in greetings to the to service for the fill out the reservation listen to the guest's reservation requirements and special the guest special request.

　　Second the correspondence，receive reservation，Accurately grasp the hotel room availability and market situation.

　　Third the sales department,includes：The individual reservation,The payment of the guest reservation,Group reservation。 The specific procedures in reservation includes:

　　.Ask the guest reservation date and room type，and reservation number. 。Ask the guest's name or English spelling.

　　。Report the strike price of a hotel room to the guest.

　　。Ask the terms of the payment and indicate on the reservation。

　　.Ask the guest arrival time,explain to the guest reservation situation. Reservation for Individual Guest

　　篇三:酒店实习报告

　　实习报告

　　xyzzoey

　　实习时也觉得累,曾觉得一天竟会如此难以熬过，快结束时,也觉得原来这么快。这恐怕是我这辈子也难以忘怀的暑假了，从没有一个暑假是这样累,这样丰富，这样心酸，这样多彩的了。想来我的暑假都会开启猪模式，吃、睡、玩.除此之外，偶尔的为现状担忧，惆怅一番，计划一般，便是不了了之了。 把自己放置在这样一个不能放弃的环境之中，即使心酸，也自己咽下泪水，即使不满，也自己咬牙坚持。当然生活不会是单一味道,在这块两个月的日子所学到的,所接触到的，所感受到的,将会是我一辈子的珍宝。

　　不可否认的是，这次实习是很累的,很辛苦的。不仅是生理上的,庞大的工作量，三班倒的作息混乱;还有心理上的巨大压力，客人跑单，管理者的批评，混杂多乱的同事关系，客人们消极情绪的传递

　　我一致赞同人就是一种情绪动物，理性感兴致分支是一种狭义的分法，理性其实也是一种感性。情绪至于我们的日常生活是必不可免又有深远影响的。在这里我遇到很多有意思的人，我很喜欢他们，是酒店让我遇见这样多形形色色丰富多彩的人物。

　　有平时较之别的老总更有礼貌,但是生起气来会冲人嚷嚷“滚开”的XX总. 有在餐厅享有专座,专用餐具的杨总一大家族。

　　有来自的给我算过命的易经大师。

　　有要挖我去为他工作的酒店常客,可爱的美国老头ted。

　　多么鲜活的朋友们啊,真的很开心，您们能出现在我的生活之中。

　　究其缘由，正是由于我修习了酒店管理这门专业,才促使我参加了这次实习。我并不是被调剂到这门专业的，当年我选择师大的酒店管理专业，一是冲着211学校，而是想出省、去远的地方,三就是看中这个专业的市场高端型人才的欠缺，以及这个专业的4年课程的设置，对于这种课堂和实践的结合设置,我感到非常适合市场的需要，只有在学习系统的理论、管理知识、基础知识，和在实践中学习，去体会这个行业的实际情况，才能更好的掌握知识和适应实践的需要.当时我对于商学院也是颇感兴趣的，但是我认为没有对一个行业更具体、深入的了解，很难掌握理论知识。

　　其中我感到最大的收获,就是通过这两个月，把我的自认为的身份、心理定位，从一个在学校,一心只读圣贤书的天真的学生,逐渐引向了社会。

　　社会是什么样的,社会需要什么，社会要求什么？?我想我多少有了一点点的认识。这次的短短的实习是一个桥梁，沟通起我过去所学所积累的，指引我未来的方向和所需积累的.

　　未来还未来，无需过分担忧。但机会是留给有准备的人的.

　　在这次实习中，我深感羞愧的是，我身为学习了2年酒店管理专业的大学生，但我对于酒店的知识、技能，实在是知之甚少。从小学二年级就开始学的英语，所花费的时间和所学到的知识实在是不对等，“输到用时方恨少”。 我必须积累更多!

　　我所在的部门——美食广场,是很适应先下国家的一种尝试。它是高端酒店里的平民化场所，消费并不高，人均通常在100左右,相当于更规范化的“大

　　排档”。但是生意很好，虽然现在酒店行业不景气有所下滑，但仍占据着酒店餐饮部收入的半边天。随着国民生活条件的改善,人们日益关注生活的品质，相信高端酒店放下身段，走平民化道路是一条很通畅的道路.

　　在实习中，不仅远方作了员工流失以及工作满意状况的调查，我们自己成立的小队也对这个问题颇感兴趣。显然满意度不高，流失率较大。这个问题很严峻，薪金固然是很重要的因素，据点员工收入确实不高，据相关人员说正式员工是2000元左右，领班也就2000多，而且当上领班4个月后才上调为领班工资，而酒店的工作是很累的，据他们反映,员工几乎存不了钱。了解到，员工工资是从酒店餐饮15％的服务费中划出的.但是酒店的成本也很大，现在酒店行业也不景气，酒店方也不便是这个价格，甚至想着怎么在能降低人力资本。

　　比如,酒店方正在将大堂吧（咖啡厅)和酒水部相结合,因为酒水部是工作相对轻松的,大堂吧也是相对轻松的，但是酒店的工作就是集中性忙碌的，忙的时候很忙，闲的时候又很闲,招少些员工吧，忙碌是有实在是忙不过来，找多一点，不仅闲时很闲，而且，我发现，过多的人员反而工作效率降低。员工或是产生责任分担的心理,或是扎堆聊天，都是很没有效率的情形。但是，如果仅仅是有值班经理巡查到员工扎堆聊天就批评,那是治标不治本的，屡禁不止的。因为我作为员工，我就深深体会到,闲的时候真的很闲，闲到很无聊,扎堆聊天在这种情况下虽不是符合规矩的，但却是合情合理的现象。所以我认为，人员管理是一门必须的能为酒店降低成本,提高效率，获得收益的重要艺术，同时他已是一门很难攻克的学问。到底多少人员才是合理，什么样的班次才是合理的？

　　改善方法一:对于酒店有意向建立一个特别机动组,提供管家服务，这群人就像是万金油，他们有良好的人际关系处理能力，良好的技能知识，熟悉酒店的运营状况，哪里需要帮忙了，都可以过去，都能很好地融入进去，以最快的速度调整并正常工作。我想具备这种需要的高素质人才就应当配备更好的待遇标准，包括更高的收入,更短的工作时间，更自由的假期申请和调整资格。因而产生了一个良性的循环，各个员工都会更乐意积极的入戏本部门工作,去别的班组帮忙学习，更多地了解酒店，加强自身的知识、技能储备(包括外语水平,茶艺，酒水等等）。因为在一个良性的优秀的系统之中，效率会提高,收入会提高，成本会减少,从而利润增加，从而员工的收入福利会增加，员工的幸福感、满意度会随之增强。

　　其中非常值得一提的是,满负荷工作理论,就是保持工作时间内一直忙碌，不会像在酒店中出现的，忙的时候根本忙不过来，闲的时候有无事可做。但当我和同事们分享这个观点时,大家都嗤之以鼻。大家有很多的不满，因为忙的时候已经很忙了，但大家的收入实在是有限，这就进入了一个恶性循环。

　　改善方法二：班次管理。我在美食广场实习期间，主要是实行三班倒，早班（正早，大约是09：50-14:30，17:15-21:00，A2大约是11：15—14：00,17：15—22：30，值班大约是11:15-21：00，开门大约是08:50-13:30,17：15-21:00);中班(11:15—14:00之后,21:00—次日凌晨01:30)；晚班（17：15-次日凌晨02：00之后)；在我在之前，也有实行过加强班(12:00—13：30,18:00—20：00，22：50——01：00）。其实,美食广场主要忙碌的时间也是很集中的，几乎每天都很忙，除了个别恶劣天，在夏天,由于天气炎热，客人们不愿在家做饭，所以人流量挺大的,日营收约为五万。而客人集中来的饭点，也大概就是加强版的工作时间.而且加强班工作时间段,但是强度大，我认为应恢复加强班,并增强人数，在非忙碌时间段可减少人数。

　　改善方法三：不止一个在那里的人给我提过，在美食广场，最让人呆不下去,不是因为太累（有很多别的部门来美食广场帮过忙的人都不愿意再来，因为相较而言,美食广场是最累的,而且承担着更大的跑单责任，曾有人形容——在美食广场帮忙,就像是打仗一样），而是哪里的人际关系问题，情绪管理问题的严峻。美食广场的老员工并不多，除了管理层（一主管，一副主管，四领班）,四个迎宾员,在服务员中只有两三个老员工，其余都是实习生和暑假工，所以不存在什么老员工欺负新员工的现象.

　　不过，拉帮结派现象时存在的，颇为严重的，尤其在我们来了不久之后，21期新员工来时，达到了顶峰.我考虑到有几点原因，首先原有实习生几乎都是女生，后来的一批只有一个女生；前后两批人各约十个,前一批人少些；前一批是大专生、大学生（只有我和我的同学两人是大学生，都是女生,比较好亲近些，人数又少，并未有较大的影响，就不再分一类讨论)，年龄大些,成年了,而后来的21期都是16岁左右的未成年人，不够成熟，稚嫩、懒散些.

　　迎宾员在我们那时是一个很重要的角色，他们负责迎宾，而每个人负责区段来的人数、翻台率，是很受迎宾员影响的,和迎宾员关系好些，他自然关照你，少引些客人去你负责的区段，自然也轻松些，事实上各区段的客人分布并不是很公平的。因迎宾员又产生了一些非正式群体。

　　人员宿舍的分配也对非正式群体的产生出了力。等等，还有很复杂的原因。 拉帮结派，自然关系好的，多多帮忙,常常坐在一起，吃饭也聚在一张桌子上，；对于别的群体人,免不了吐槽讨论，忙的时候也不去帮忙之类的。当然整体的关系还是比较轻松自然的,但表面平静之下，还有暗流，风波.游走在人群之中,前一批认为21期太过懒惰.经我观察,前一批女生多，年长些，听话的多，忍耐力更好；后一批确实年轻些，加上男生又多，确实不够热情，手不够主动，爱窜来窜去，不固定在自己负责的区段.

　　不论是酒店的管理，还是日常情理，人们不自觉的会有“欺软怕硬”的倾向。对于听话的人会觉得更好拿捏，确实如此,但不例如长久发展,因为好说话的人也会生出厌烦、不公平之感；而懒散些的人敲打太少,会形成惯例。矛盾和后果在前一批陆陆续续离开时显露出来。应及时发现这种现象,并及时合理分配，让大家相互熟悉，更多的沟通会让大家相互了解，更接纳对方,而不能放任各群体越加明显的不同之处。

　　除了同级之间的不满情绪，还有管理层的情绪管理。我认为很需要改善的就是，酒店赏罚标准的不一致，犯一个单位的错就要填黑单,而做了三个单位的好才会填红单。酒店还有一个奇观，就是自上而下的一泻千里的“批斗”惯例。我言辞情绪过于渲染了些，但给大家的感觉真的很不好，早会时,经理把主管批评一顿，中午班组例会，主管又训我们一顿，在工作时，也会在发现错误或者是好像出错，但并没有掌握足够多的信息时，就说一顿。不论是谁,心情都不会好，而情绪是会感染的,传递到客人身上,就会有不周到的服务,产生一系列恶果。尽管有问题要反映，但每一个清晨，每一个开始由批评开始，真的合适吗？

　　当然，必不可免的是，客人带来的消极情绪。有很有礼貌,让人心暖的客人，也有很吹毛求疵，不可理喻的客人。我初次遇到时，愤愤不平，虽不能言语，但心中很不爽，在收台才桌子时，甚至打碎了一个烟灰缸。后来人事部周莎莎老师劝解到，客人有可能来之前遇到了一点点不开心的事，并不是故意的，而酒店提供的不仅是餐饮,还有对客人的忍耐，甚至是改善他的情绪。

　　我感到视野一下子开阔很多，尤其在实习总结会上，有幸见到酒店领导和老

　　师认识和处理问题，真真是觉得自己粗鄙极了。及时发现了问题,有好好认识吗?有想过好的解决办法吗？

　　我还需针对这次实习，做更多的思考，对于我个人的性格，特长，以及适合的工作，进一步做职业规划。